Frequently Asked Questions

GluQuo is a metabolic health app that helps you understand how food, exercise, and lifestyle choices affect your blood glucose levels. By connecting to your continuous glucose monitor (CGM), GluQuo provides real-time insights, personalized recommendations, and a structured 14-day program to optimize your metabolic health.

GluQuo is designed for anyone who wants to understand and improve their metabolic health, including:

• People with diabetes (Type 1 or Type 2)
• People with prediabetes looking to reverse their condition
• Health-conscious individuals wanting to optimize their diet
• Athletes looking to optimize performance through nutrition
• Anyone curious about how their body responds to food

No. GluQuo is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease. It is an educational and wellness tool. Always consult with your healthcare provider before making changes to your diet, exercise, or medication.

GluQuo is free to download on the App Store. Core features like CGM tracking, meal logging, and basic insights are available at no cost. Premium features including advanced AI coaching, detailed analytics, and data export are available through an optional subscription. Check the app for current pricing.

GluQuo's free tier includes:

• CGM support (FreeStyle Libre & Dexcom)
• Real-time glucose tracking
• Meal and activity logging
• Basic insights and trends

A GluQuo subscription unlocks:

• Advanced AI-powered insights and coaching via HEMO
• Unlimited glucose history and analytics
• Data export (CSV and PDF)
• Custom themes and widget customization
• Priority support

GluQuo offers three subscription options:

• Monthly — Billed monthly, cancel anytime.
• Yearly — Billed annually at a discounted rate.
• Lifetime — One-time purchase for permanent access to all premium features.

Current pricing is displayed in the app under the Premium section.

You can upgrade directly within the app:

1. Go to Settings → Premium
2. Tap View Plans
3. Choose your preferred plan (Monthly, Yearly, or Lifetime)
4. Confirm the purchase with your Apple ID

Your premium features activate immediately after purchase.

No. GluQuo provides full CGM tracking, meal logging, and basic insights at no cost. The subscription is entirely optional — for users who want advanced analytics, AI coaching, and premium features.

You can cancel at any time through your Apple ID settings:

1. Open Settings on your iPhone
2. Tap your name at the top → Subscriptions
3. Find GluQuo and tap it
4. Tap Cancel Subscription

You'll continue to have access to premium features until the end of your current billing period. After that, your account reverts to the free tier — no data is lost.

No. All your glucose data, food logs, and activity history are preserved regardless of your subscription status. You'll still have access to core tracking features on the free tier.

GluQuo currently supports:

• FreeStyle Libre - Libre 1, Libre 2, and Libre 3 (via LibreLinkUp)
• Dexcom - G6 and G7 (via Dexcom API)

We're constantly working on adding support for more devices.

While GluQuo is designed to work best with a CGM, you can still use the app for food logging and manual glucose entry if you use a traditional blood glucose meter.

GluQuo connects to FreeStyle Libre through LibreLinkUp (Abbott's sharing platform). Here's a summary:

1. Enable LibreLinkUp sharing in your LibreLink app
2. Create a LibreLinkUp account and accept the sharing invitation
3. In GluQuo, go to Settings → CGM Provider → FreeStyle Libre
4. Enter your LibreLinkUp credentials

See our detailed LibreLinkUp setup guide for step-by-step instructions.

Connecting Dexcom is straightforward:

1. In GluQuo, go to Settings → CGM Provider → Dexcom
2. You'll be redirected to Dexcom's login page
3. Sign in with your Dexcom account
4. Authorize GluQuo to access your data

Your glucose data will sync automatically.

CGM data typically has a 5-15 minute delay due to:

• Physiological lag between blood glucose and interstitial fluid
• Data processing by your CGM manufacturer
• Cloud sync intervals

This is normal and does not affect the accuracy of trends and insights.

Yes. We take your privacy seriously:

• All data is encrypted in transit and at rest
• We never sell your data to third parties
• Your data is stored on secure, certified cloud infrastructure
• You can delete your data at any time

Read our full Privacy Policy for details.

Absolutely not. We never share your personal health data with insurance companies, employers, or any third parties. Your data is yours alone.

Yes! You can export your data at any time from Settings → Export Data. Your data is available in standard formats that can be shared with your healthcare provider.

You can delete your account from Settings → Account → Delete Account. Upon deletion:

• Your personal data is permanently removed within 30 days
• Your CGM credentials are deleted immediately
• This action cannot be undone

GluQuo uses AI to analyze your glucose data, food logs, and activities to identify patterns and provide personalized recommendations. The AI:

• Identifies which foods cause spikes for YOUR body
• Finds optimal meal timing based on your patterns
• Suggests exercise timing and types that help your glucose
• Recognizes trends and provides actionable insights

All analysis is done on your individual data and is never used to train models for other users.

Time in Range (TIR) is the percentage of time your glucose stays within your target range (default: 70-140 mg/dL). Higher TIR generally indicates better glucose control. Most health organizations recommend aiming for 70% or higher TIR.

Yes! GluQuo includes medication tracking. You can log your medications to see how they correlate with your glucose patterns. This is for informational purposes only - always follow your healthcare provider's medication guidance.

Try these steps:

1. Check your internet connection
2. Verify your CGM credentials are correct in Settings
3. For Libre: Ensure LibreLinkUp sharing is enabled in the LibreLink app
4. For Dexcom: Try disconnecting and reconnecting your account
5. Use the "Manual Sync" button on your dashboard
6. Make sure your CGM app (LibreLink or Dexcom) is syncing properly

If issues persist, contact support@gluquo.com.

• Close and reopen the app
• Check for app updates in your app store
• Restart your phone
• Ensure you have enough storage space on your device
• On Android: Clear app cache in Settings

Tap "Forgot Password" on the login screen and enter your email address. You'll receive a password reset link. If you signed up with Google or Apple, use those services to sign in instead.

GluQuo is free to download with core features included. Premium features are available through an optional subscription (monthly, yearly, or lifetime). No subscription is required for basic glucose tracking and meal logging.

Refunds are handled by the app store where you made the purchase. Contact Apple Support or Google Play Support for refund requests. We're happy to help troubleshoot any issues you may be experiencing.